Welcome to Fishing Serie Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and more. Whether you’re a tournament angler or weekend fisherman, we’re here to help you get the most out of your fishing adventures.

About Our Products

What types of fishing equipment do you specialize in?
We specialize in premium fishing gear for serious anglers, including:
  • Bass fishing lures and tackle
  • Downrigger systems (Cannon brand)
  • High-quality reels (Daiwa brand)
  • Rod racks and holders (Berkley and Cannon)
  • Electronics and mounts
  • Specialty items like Bubba Blade knives and Depth Raider systems
Our products are selected by anglers, for anglers, with tournament-grade performance in mind.
Do you offer clearance or discounted items?
Yes! Our “WHAT’S HOT” clearance section features quality gear at reduced prices. These items ship with the same care as our full-price products – because every angler deserves reliable equipment regardless of budget.
Are your products suitable for saltwater fishing?
Many of our products (especially Daiwa reels and Cannon downriggers) are suitable for both freshwater and saltwater use. Look for “saltwater-ready” in product descriptions or contact our support team for specific recommendations based on your fishing environment.

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through our encrypted checkout system.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

Where do you ship from?
All orders ship from our South Dakota hub at:
2305 Hartway Street, Hayti, US 57241
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95 USD):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Best for anglers who need gear quickly for upcoming trips
Free Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Perfect for stocking up or planning ahead
Do you ship internationally?
Yes! We ship worldwide with the exception of parts of Asia and select remote regions. International orders include all necessary customs documentation to help smooth the clearance process.
How will I know when my order ships?
You’ll receive an email with tracking information as soon as your package leaves our facility. Our team processes all orders within 1-2 business days.

Returns & Exchanges

What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied:
  • 15-day return policy from delivery date
  • Items must be unused and in original packaging
  • Contact us at [email protected] to initiate a return
  • No-hassle replacements for damaged items
What if my gear arrives damaged?
We package every item with the care we’d use for our own gear, but if damage occurs:
  1. Contact us immediately at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund
No angler should receive less-than-perfect gear – we’ll make it right!
Can I exchange an item for a different product?
Absolutely! Contact our support team within 15 days of delivery to arrange an exchange. You’ll be responsible for any price difference and additional shipping costs if applicable.

Still Have Questions?

Our team of angler-employees is ready to help! Contact us at [email protected] for personalized assistance with gear selection, order status, or any other fishing-related questions.

The water’s fine – and your next great catch is waiting. Shop now at summerfishingshop.com!