Shipping Policy

“By Anglers, For Anglers” – At Fishing Serie Shop, we’re as committed to your satisfaction as we are to quality fishing gear. Whether you’re outfitting with Daiwa reels, Cannon downriggers, or any of our premium equipment, we’ve got your back with straightforward shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote regions in Asia and other areas may have restricted delivery options.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unused, unassembled, and with all original packaging and tags attached.

Non-Returnable Items

To protect our angling community, we cannot accept returns on:

• Electronics (depth finders, fish finders, and other electronic equipment due to potential data and calibration issues)
• Beads & Components (small items that cannot be resold)
• Opened or used lures (for hygiene and safety reasons)

Simple 3-Step Return Process

Step 1: Submit Your Return Request

Email us at [email protected] with the following information:

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

• Return Authorization Number (RMA)
• Detailed return instructions
• Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your item securely with the original packaging and include:

• Copy of your invoice
• RMA number clearly visible

Ship to:
Fishing Serie Shop Returns
2305 Hartway Street
Hayti, US 57241

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate the product you wish to exchange for
• We’ll ship your new item once the return is received
• Any price differences will be charged/refunded accordingly

International Returns

For our global customers (excluding some Asian and remote regions):

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Original shipping fees cannot be refunded
• Customs/duties fees are non-refundable

Damaged or Defective Items

If your Daiwa reel, Cannon downrigger, or other fishing equipment arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll provide a prepaid return label if needed
• Receive priority processing for replacement or refund